At Kairos Living, we strive to ensure your utmost satisfaction with every purchase. However, we understand that circumstances may arise where you may need to return a product or seek a refund. We have therefore outlined our Return and Refund Policy to facilitate a seamless experience for our valued customers.
Returns
1. Eligibility:
– Products eligible for return must be unused, undamaged, and in their original packaging.
– Returns must be initiated within 7 days from the date of purchase.
2. Return Process:
– To initiate a return, please contact our customer service team at info@kairosliving.co.za to obtain a Return Merchandise Authorization (RMA) number.
– Clearly mark the RMA number on the package containing the returned product.
– Customers are responsible for the return shipping costs unless the return is due to a defect or an error on our part.
3. Inspection and Approval:
– Upon receiving the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
– If the return is approved, we will process the refund using the original payment method within 5 business days.
4. Exchanges:
– If you wish to exchange a product for a different variant or size, please follow the return process outlined above and place a new order for the desired item.
Refunds
1. Eligibility:
– Refunds are issued for eligible returned products or in cases where a product is out of stock and cannot be replaced.
– Refunds may not include original shipping charges unless the return is due to a defect or an error on our part.
2. Refund Process:
– Once a return is approved and processed, refunds will be issued to the original payment method used for the purchase.
– Please allow 5 business days for the refunded amount to reflect in your account, depending on your financial institution.
Exceptions
1. Damaged or Defective Products:
– If you receive a damaged or defective product, please contact us immediately upon receipt with photos documenting the issue.
– We will arrange for a replacement or issue a full refund, including any associated shipping charges.
2. Final Sale Items:
– Certain items marked as final sale may not be eligible for return or refund unless they are defective.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please don’t hesitate to contact us at info@kairosliving.co.za. Our dedicated customer service team is here to assist you and ensure your satisfaction.